FAQ |
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Below are the answers to some frequently asked questions to save you having to ask. If you have a question that is not on this list then please feel free to contact us.
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Q. How long will it take to have my beanie hand made and sent to me?
A. Our grannies have had years of experience and as such are very speedy knitters! Delivery times depend on where you are in the world so please see our delivery & returns page for further details.
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Q. How much do your beanies cost?
A. Our beanies are priced according to customisation. They cost between £20 and £29 depending on the style and extra features you choose. See below for the breakdown of our current costs:
- Fitted style = £20
- Baggy style = £23
- Pom pom = + £3
- Earflaps = + £4
- Chin tie = + £2
You can choose from small, medium, large and extra large sizes, and the price includes any number of colours and free delivery within the UK.
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Q. What type of wool will you use to knit my beanie? Will it be itchy?
A. Grannies, Inc. only use 100% pure wool yarn. The high quality and natural nature of our yarn means that it is very soft and not itchy, unlike some acrylic alternatives.
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Q. How do I wash my beanie?
A. Since we use high quality 100% wool yarn our beanies are hand wash only. Hand wash them in warm water and lay them out flat to dry.
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Q. What if I'm not happy with the finished product? Can I return the beanie?
A. Due to the nature of the bespoke service, orders cannot be cancelled or returned once they have been accepted with an Order Acceptance. That said, if you are really unhappy with your finished product then please contact us and we'll see what we can do.
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Q. Can you resize my beanie if it doesn't fit?
A. Unfortunately we cannot resize any beanie once they have been hand-made. We have worked hard to make sure our patterns fit the head sizes described on our size info page so please make sure you measure your head accurately before ordering to ensure you receive the correct fit.
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Q. How do I become one of your knitting grannies?
A. At the moment we are not recruiting new knitters however we will be expanding in the future so if you would like to be considered please send us an email to hello@granniesinc.co.uk with your contact details. We will put them on file and contact you when we are in need of more knitters.
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